Full timeCRM Executive
We are looking for a detailed-oriented CRM / Order Management Executive to handle customer order processing, dispatch coordination, and logistics communication. In this role, you will manage order workflows from receipt to final delivery, coordinate across internal teams (Sales, Logistics, Accounts), and maintain accurate MIS reports. Key ResponsibilitiesOrder Processing & Tracking: Download, verify, and process customer Purchase Orders (POs) through portals and email; track orders from receipt to final delivery. Dispatch & Logistics Coordination: Prepare dispatch order forms, send LR copies and invoices to customers, update daily dispatch schedules, and coordinate with transporter networks. Stock & Inventory Alignment: Check inventory/stock availability against incoming orders and align with internal teams to ensure timely fulfillment. Data Management & MIS Reporting: Maintain FMS (Follow-up Management System) records, customer master databases, and generate daily MIS reports (pending orders, PO status). Stakeholder Communication: Address customer inquiries regarding dispatches/documentation and coordinate smoothly with internal Sales, Logistics, Accounts, and Service teams.
